Post-covid Tourist Satisfaction in the Hospitality industry: Reflections from Jordan

This study sets out to investigate the effects of COVID-19 on the tourism industry in Jordan by studying the satisfaction of tourists after the lockdown. This study focuses on three main areas that may influence tourists' satisfaction. The tourist satisfaction study was conducted using a questionnaire designed and distributed among tourists who used the services. Other than that, all the tourist guides from the six travel agencies involved in this study were interviewed for cross-checking purposes. There was a shift in the satisfaction level after the pandemic's peak. The three main areas that determine satisfaction are services provided by travel agencies, facilities for tourists at their destinations, and accommodations. The findings suggested the tourists demanded proper COVID-19 standard operating procedures in addition to the basic requirements of the services provided. Data will inform stakeholders on the preparation of services provided for the post-COVID-19 tourism industry. [ FROM AUTHOR] Copyright of Technium Social Sciences Journal is the property of Technium Press Constanta and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

Post-pandemic intention to participate in the tourism and hospitality (T&H) events: an integrated investigation through the lens of the theory of planned behavior and perception of Covid-19

PurposeThis paper aims to predict the post-pandemic intention of Indian consumers to participate in tourism and hospitality T&H events by incorporating the perception of Covid-19 (PCOV) into the theory of planned behavior (TPB). It also examines the relationship among attitude, subjective norm, perceived behavioral control, behavioral intention and PCOV.Design/methodology/approachThis research employed a quantitative research technique, with data collected using an online questionnaire-based survey from August 23 to October 29, 2021. The sampling approach is convenient, and the sample of this study is comprised of individuals who follow events pages on social networking sites.FindingsThe findings of SEM revealed that the proposed model has better explanatory and predictive power. The path analysis showed that all the variables of the TPB are significantly and positively associated with the post-pandemic intention to participate in the T&H events. However, the PCOV is negatively associated with the post-pandemic intention.Research limitations/implicationsThe results of this study give an idea about the post-pandemic intention of Indian consumers to participate in T&H events. The results of this study revealed important practical implications for event management organizations, travel agencies that deal in events, the T&H industry, tourism planners and other stakeholders, as these findings may be used to develop effective marketing strategies.Originality/valueThere has been a lot of research on TPB in the context of coronavirus, but to the best of the authors' knowledge, there is a gap in the literature regarding the intention to participate in T&H events. Hence, this research fills that gap.